Frequently Asked Questions
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#What if I don’t like my photos?
No, worries. If you don’t like your photos, there is no obligation to buy any.
#Do I have to order on the day?
We have time allocated after your photo session to view your photos and to place an order.
#Can I cancel my order later if I change my mind?
Please choose your photos wisely as we do not accept cancellations or variations of orders.
#Can I buy more photos later?
We generally do not guarantee to hold your photos on file for any longer than 4 weeks.
#What are my payment options?
We have quite a few different options. You can pay your photos on the day, you can pay a 30% deposit on the day and pay the rest on the day of the delivery (app 3 weeks later). We have also finance options and a lay-by system available for your convenience.
#How long will my photos take?
If you are not on an credit card installment or Ezypay your photos will take 3-4 works before they are ready to collect or to be posted. If you have a special date please let us know so that we can get them to you in time for your special occasion.
#Can I change my scheduled time and rebook?
We require 72 hours notice to cancel your appointment. We will only let you rebook your appointment when you noticed us in time.
#I am overweight, will I still have nice photos?
Absolutely. Make sure you choose your clothing right eg to cover arms etc.
#Can I keep my make up on and go out after?
The make up we apply is specialized for photography and is a lot heavier than normal make up. Some people feel it is too heavy to wear after the photo shoot. If you are comfortable with it however, you are welcome to paint the town red with your glamour face on!
#Do I have to pay the photos in full on the day?
No you don’t. However you are required to pay a deposit (minimum $50 or 30% of your order, depending on your payment option)
#Do I need to bring my own clothes?
Yes, please bring in your own clothes. We don’t feel we can match everybody’s taste and shape. However we have lots of fabrics, furs and some emergency clothing in the studio for you.
#Do I need to bring and wear shoes?
It depends on the sort of photos you are after. If you want to have full body photos, casual or dressed up.
#How do I best prepare myself for the shoot?
Think about what the photo shoot does for you and what you would like to take home from it. Maybe you want to bring in photos from magazines to create a similar style.
#Can I purchase the photos on disc?
Yes, we have packages available that include the disc. Unfortunately we are not selling individual photos on CD.
#How much are the photos?
Our images start from $125 for a 12”x8” picture which we are sure you will find extremely competitive in the market place. We have lots of packages with different sizes available. The photographer will go through our pricelist on the day and explain all your different options.
#Can I bring a friend?
You can always purchase an additional photo session for a friend and have your session together. You have to make sure to arrange your session together as we need to schedule enough time for your shoot.
#Can I bring my pet?
We love you to bring in your pet for your photo shoot. Did you have a look onto our pet gallery for some great ideas?
#How long does the photo shoot take?
A normal photo shoot will take between 2 and 3 hours. Larger groups can take longer. Please ask our friendly staff if you are unsure.
#Can I have photos in Black & White?
All our photos are digital and can be changed into black & white or sepia in no time. Please discuss your options and your preferences with our photographer.
#I have got scars/ acne/ blemishes. Will they show in my photo?
All our images get digitally retouched which means skin creases, blemishes, acne etc will not show on your photo.
#Can I do my hair & make up myself?
If you like your hair in a certain way we are happy for you to do your own hair. As the make up is specialized for photography we will do your make up. Please feel free to discuss any issues with our make up artist so she can make we know what you like.
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